Bantuan 88 Privacy Policy – Data Protection & Privacy for Malaysian Players

1 Introduction

Welcome to the Privacy Policy Bantuan 88. This document outlines our privacy practices regarding the collection and use of players' personal data on our online casino and betting platform, operated under the domain bantuan88.biz.

At Bantuan 88, we understand that every member who trusts our platform for their entertainment — whether playing slots, baccarat, blackjack, betting on the Malaysia Super League and EPL, or enjoying their favourite table games — deserves the highest level of privacy. Your trust is the foundation of our relationship, and protecting your personal data is a responsibility we take seriously every day.

This Privacy Policy constitutes a binding agreement between you ("Member", "User", "you") and Bantuan 88 ("we", "platform"). By using any part of our services, you agree to the collection and use of data as described in this document.

2 Personal Data We Collect

Bantuan 88 only collects data that is strictly necessary to operate the platform and deliver the best possible service to our members. The following are the categories of data we may collect:

We do not collect sensitive information such as medical records, political affiliations, or religious beliefs unless required by Malaysian law.

3 How We Collect Data

Bantuan 88 collects members' personal data through the following channels:

• Registration Form: When you register a new account with Bantuan 88, you provide basic information such as your name, email, Malaysian phone number, and date of birth.
• Identity Verification (KYC): During the Know Your Customer verification process, you may be required to upload a copy of your MyKad, Malaysian bank statement, or other relevant documents.
• Financial Transactions: Information is collected automatically when you make a deposit via DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, or FPX, and during the withdrawal process.
• Platform Usage: Technical data and usage patterns are collected automatically as you browse and use the Bantuan 88 platform.
• Cookies & Tracking Technologies: The platform uses cookies and similar technologies to enhance user experience and collect anonymised analytics data.
• Support Interactions: When you contact customer support via Live Chat or email, the conversation is recorded for quality assurance and training purposes.
• Authorised Third Parties: In certain cases, we receive necessary information from payment providers and authorised service partners for verification purposes.

4 Purpose of Personal Data Use

Every piece of data collected by Bantuan 88 serve a clear and legitimate purpose. We use your data to:

5 Data Sharing with Third Parties

Bantuan 88 does not sell your personal data to any third party for marketing or commercial purposes. However, there are limited situations where we may share your data:

• Payment Providers: Required information is shared with licensed payment providers — including DuitNow, FPX, Touch 'n Go eWallet, GrabPay, Boost, and ShopeePay processors — to process financial transactions in MYR.
• Game Providers: Minimum technical data is shared with licensed game providers (such as Pragmatic Play and Evolution Gaming) solely to ensure games function correctly.
• IT Service Providers: Companies that assist us in managing technical infrastructure, cybersecurity, and customer support systems may have limited access to data on a need-to-know basis.
• Malaysian Authorities: Bantuan 88 will disclose data when required by a court order, regulatory body, or lawful directive from a relevant Malaysian authority.
• Fraud Prevention: In cases of suspected fraud or money laundering, data may be shared with authorised investigative agencies.

All third parties who receive data from Bantuan 88 are bound by data protection agreements that require them to maintain the confidentiality and security of your information.

6 Data Security Measures

Bantuan 88 continuously invests in security infrastructure to protect every member's personal data from unauthorised access, misuse, or loss. Our key security measures include:

• 256-bit SSL Encryption: All data transmitted between your device and Bantuan 88's servers is encrypted using 256-bit SSL encryption — the same standard used by leading Malaysian banks such as Maybank and CIMB.
• Encryption of Stored Data: Sensitive data stored in our databases — including financial information and identity documents — is kept in encrypted format.
• Fund Segregation: Member funds are held in a separate account from the company's operating account for added protection.
• Internal Access Controls: Only staff with explicit authorisation may access members' personal data, and such access is limited to the minimum level required for their role.
• 24/7 Security Monitoring: Automated monitoring systems operate around the clock to detect suspicious activity or unauthorised access attempts.
• Regular Security Audits: Bantuan 88 conducts regular independent security audits to identify and address any system vulnerabilities.
• Two-Factor Authentication: Two-factor authentication (2FA) is available and strongly encouraged for all Bantuan 88 member accounts.

7 Data Storage & Retention Period

Bantuan 88 retains your personal data for as long as your account remains active and for a defined period following account closure, depending on the type of data and applicable legal requirements:

• Active Account Data: For as long as your account remains active with Bantuan 88, all account-related data is retained in full.
• Financial Transaction Records: Retained for a minimum of 7 years after the last transaction, in compliance with Malaysian financial and tax regulatory requirements.
• KYC & Identity Verification Records: Retained for 5 years after account closure for compliance and audit purposes.
• Support Communication Data: Customer support conversation records are retained for 3 years for quality assurance and dispute resolution purposes.
• Technical Log Data: Access logs and technical data are retained for 12 months and subsequently anonymised or deleted.
• Inactive Accounts: Accounts inactive for more than 24 months will be archived, and data no longer required by law will be deleted after a notice has been sent to the member.

Once the retention period has ended, Bantuan 88 will delete or anonymise your personal data in a safe and permanent manner.

8 Your Rights Regarding Personal Data

As a member Bantuan 88, you have the following rights regarding your personal data, in accordance with applicable data protection laws in Malaysia:

To exercise any of the above rights, please contact our privacy team by email at support@bantuan88.biz with the subject line "Privacy Rights Request". All requests will receive a response within 30 days.

9 Cookie Policy

Platform Bantuan 88 uses cookies and similar tracking technologies to ensure the platform functions correctly and to provide you with a better experience. The following are the types of cookies we use:

You can manage cookie settings through your browser preferences. However, disabling essential cookies may affect the functionality of the Bantuan 88 platform.

10 Third-Party Services & Links

Platform Bantuan 88 may integrate authorised third-party services for technical and operational purposes, including:

• Malaysian payment processors (DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, FPX via Maybank2u and CIMB Clicks)
• Licensed game providers (for slots, live tables, Sports Betting)
• Customer support and Live Chat services
• Anonymised web analytics tools

Each of these third parties has its own privacy policy, and Bantuan 88 is not responsible for their privacy practices. That said, we ensure all third-party partners we engage with adhere to high data security standards.

11 Child Privacy & Minor Protection

Platform Bantuan 88 is intended for individuals aged 18 years and above. We do not knowingly collect or process the personal data of minors.

Should we discover that personal data has been collected from someone under the age of 18, we will take immediate action to:

• Closing the account in question immediately
• Deleting all data associated with the account
• Returning any remaining funds to the child's legal guardian

Parents or guardians who suspect their child has registered with Bantuan 88 without permission are required to contact us immediately at support@bantuan88.biz for immediate action.

12 Amendments to This Privacy Policy

Bantuan 88 reserves the right to modify or update this Privacy Policy at any time to reflect changes in our practices, applicable Malaysian legal requirements, or improvements to our services.

When significant changes occur:

• We will update the "Last Updated" date at the top of this document
• Members will be notified via their registered email address or in-platform notification
• Significant changes will take effect 30 days after notification

Continued use of the platform Bantuan 88 after the amendment's effective date constitutes your acceptance of the updated Privacy Policy. If you do not agree, please close your account before the amendment takes effect.

13 Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how Bantuan 88 handles your personal data, please contact us through the following channels: